Personalizing nature is one of the first steps in protecting it

Sparky, Neil, Chloe, and Schroeder are just a few of the Como Park Zoo & Conservatory animals known to millions of visitors by their first names. Though there was once a time when zoos shied away from showcasing the individual animals in their care, a growing body of research now tells us that encouraging the public to forge personal connections to nature is one of the best ways to protect it. 

That thinking is the driving force behind a series of new education and engagement strategies now in effect at Como Park Zoo & Conservatory, thanks to support from Advancing Conservation through Empathy (ACE) for Wildlife, a learning network of AZA-accredited zoos, aquariums, and other institutions exploring effective practices for fostering empathy for animals.

“The old theory was that simply sharing knowledge would be enough to inspire action, but what we’re coming to realize is that fostering meaningful emotional connections is just as  important. Having empathy for an animal builds the desire to act on their behalf,” says Bekah Hanes, Como’s education and conservation curator. “Empathy is a skill you can develop and build on, and it’s becoming an important tool to help people cross the finish line from thinking about conservation to actually acting out those values, long after a zoo visit is over.”

The official shift toward empathy-focused engagement started in 2016, when Como Friends secured a major grant to help Como Park Zoo & Conservatory implement a new education and engagement strategy called the ROADMAP (Reaching Our Audiences by Developing Mission Aligned Programs). While the pandemic put a pause on public education programs for a time, Como continued to move ahead with its mission, securing grants from ACE for Wildlife to rewrite Como’s volunteer interpretive programs with an empathy focus, to use empathy as the lens for a new education strategic plan, and to create new permanent signage in the wolves and large cats habitat that uses empathy-inspiring language. While Como is one of the inaugural members of the ACE for Wildlife Learning Network, a special project of Seattle’s Woodland Park Zoo, the empathy movement is gaining ground with many other AZA-accredited zoos and aquariums. 

Public Engagement Coordinator Kelsey Raffel says “it’s a great shift that’s happened in a relatively short amount of time,” in part because it embodies an approach toward audience engagement that Como’s keepers, horticulturists, interpreters, and educators gravitate toward naturally. “Focusing on empathy in our education programs, volunteer training, and visitor engagement has gotten a great reception from the campus,” she says. “For instance, our interpretive staff have shared that they love talking about the individual animals we care for, their personalities and likes and dislikes, and this approach really encourages them to do that.” 

The holidays are a great time to get closer to Como Zoo’s animals

The summer months are always Como Zoo’s high season, but animal fans in the know often prefer late fall, early winter. “It’s one of the best times to be here, because the animals are so active and engaging,” says Como Zoo senior keeper Jill Erzar. “We heard from so many visitors how much they enjoyed being here on Thanksgiving Day and how wonderful the animals were.” 

Some of that excitement is due to a flurry of furry new faces, all recently arrived at Como Zoo. Here’s a look at some of the new animals you’re likely to encounter on your next Como visit.

Caring for polar bears every day can be exhausting. Just ask Como Zoo’s Julie Yarrington, one of a team of aquatics keepers who keep an eagle eye on Como’s three polar bears, Nan, Kulu, and Neil.

Earlier this year, Neil was diagnosed with gastric dilatation-volvulus, or bloat, an urgent medical condition that required emergency surgery. Surgery is a risk for any animal, but especially for one as old as Neil, now nearing 28 years of age, and one of the oldest male polar bears in North America.

“Because of his age, there was a high risk that he wouldn’t rebound,” says Yarrington, who spent more than a month “just hoping we could get him to eat, eat, eat. It was very mentally exhausting.”

Fortunately, after a few weeks, Neil pulled through and has been very particular about his diet, showing a strong preference for his favorite comfort food of canned salmon and canned tuna. As Neil has regained strength and been reintroduced to his companions, keepers have changed the polar bears’ feeding schedule to cut Neil’s risk of further complications. “Instead of getting a big breakfast in the morning, we now feed him three to four times a day,” Yarrington says. 

To allow his incision to heal, Neil had to stay out of the water and away from his favorite companion, Nan, a feisty 28-year-old female. Brought to Como Zoo three years ago in order to be a non-breeding partner to Neil following the death of Buzz, his twin brother, the pairing between the two elder bears has worked out beautifully. 

“Neil just wants to be wherever Nan is,” says Yarrington. “It was hard for him at first, but once it healed up he was able to get to the pool and was able to clean himself up. Guests may not really notice his incision site, which is already covered up by fur.”

Your Give to the Max Day contributions to Como Friends help to provide cutting-edge veterinary care to animals like Neil, ensuring both great veterinary care and the creature comforts that keep animals healthy and curious. “While he’s been recovering, he’s also been into his other favorite foods, Cool Whip and sherbet—in moderation,” Yarrington says. “When you live to be the oldest male polar bear in North America, you definitely deserve a couple of spoonfuls of sherbet.”

Conservation Champion Jill Erzar traveled to Tanzania to help Wild Nature Institute track giraffe across the Serengeti

“Giraffes have been very underestimated, and under-researched for a long time,” says Como Zoo keeper Jill Erzar. “But over the last decade or so, that’s begun to change, and we’re beginning to understand that giraffes are, in fact, highly intelligent, with social hierarchies and relationships that are as complex as elephants and chimpanzees.”

Reaching heights of 18 feet and beyond, giraffes are the tallest mammal on earth. 

But with brains that are relatively small compared to their body size, scientists haven’t always been sure if their elevators go all the way to the top. 

“Giraffes have been very underestimated, and under-researched for a long time,” says Como Zoo keeper Jill Erzar. “But over the last decade or so, that’s begun to change, and we’re beginning to understand that giraffes are, in fact, highly intelligent, with social hierarchies and relationships that are as complex as elephants and chimpanzees.” 

Thanks to a recent grant from Como Friends’ Conservation Champions program, Erzar herself has been contributing to that body of research as a volunteer for the Wild Nature Institute. The conservation group behind the largest demographic survey of giraffes in the world, Wild Nature Institute takes a non-invasive approach to giraffe research, relying entirely on photographic identification to track the births, deaths, movement and social bonds of about 4,100 individual giraffes across 25,000 square miles of the Tarangire and Serengeti ecosystems in Tanzania.  

As a seasoned giraffe keeper who can spot the subtle difference in every giraffe’s unique markings, Erzar’s well-trained eye and expertise were a welcome skill set on the Serengeti this summer, as the conservation group worked to compare and analyze more than a decade’s worth of data about wild giraffe. “I was able to make more than 9,000 matches during the 10 days I spent in country,” says Erzar, who also got the chance to meet and learn from giraffe experts in the field.  “For me the biggest take-away from this trip is that giraffes need protected areas because poaching is still their number one risk. Even with projected climate change impacts in that area, nothing threatens their survival as much as illegal hunting and poaching.” 

Though it will take time for Wild Nature Institute’s findings to be published and shared more widely with other conservation researchers, new discoveries about giraffes are coming to light all the time. For instance, scientists who once considered giraffes to be aloof and anti-social have discovered that in fact, giraffes live in complex social systems and super communities, and even prefer to eat with favored companions. A 2023 study found that giraffes are capable of statistical reasoning, while a 2021 study found that giraffes prefer a fair fight, and will only spar with individuals of the same size. Another growing topic of interest within the giraffe field is the so-called “grandmother hypothesis,” a theory that suggests that menopausal female giraffes may have an important role to play in raising young. 

“It’s really cool to see that giraffes are finally having their moment, and I absolutely love being on the forefront of a group that believes that non-invasive [data gathering] is the best way to study them,” Erzar says. 

Como Friends’ Conservation Champions program, funded with donations from our generous supporters, has made it possible for Jill to travel to Africa three times in recent years, supporting conservation partners in the field, while bringing home new experiences and insights that can help enhance the care she gives to animals at Como Zoo every day. “Making the trip to work with Wild Nature Institute helps me to tell the story of our own giraffes better,” she says. “I can tell visitors that our giraffes really do look and behave just like the giraffes in Tanzania. And the more we learn about giraffes, the more we can do to improve their welfare in the wild and here at Como.”

The biodiversity of Como’s rainforest habitat requires complex care  

“When we try to pick out anything by itself,” the famous naturalist John Muir once wrote, “we find it hitched to everything else in the Universe.”

The profound interdependence of plants, animals and people is one of the lessons Como Park Zoo & Conservatory strives to convey to more than a million visitors every year, and nowhere is that lesson more evident than in Tropical Encounters. Opened in 2006, the immersive rainforest habitat features an extensive array of tropical plants and trees, and an equally diverse range of animals, from high-flying tanagers, to a slithering anaconda, to Chloe, Como’s beloved free-ranging sloth.

With so many living things under one roof, Como Zoo keepers and Marjorie McNeely Conservatory horticulturists collaborate closely within Tropical Encounters to ensure that making a change in one corner of the habitat doesn’t have negative impacts for other residents of the rainforest. That’s why the Tropical Encounters team is taking its time on a major soil replacement project this season paid for by your contributions to Como Friends.

Visitors this summer may notice that horticulturists are taking a staged approach to the process, removing spent soil from one location at a time, to make sure that the root systems of rainforest trees and the animals that live in the vicinity are all thriving. The effort is a little bit like repotting a giant terrarium, says horticulturist Diane Rafats: “We do take special care in this habitat. Everything we do here can affect everything that lives here.”

Private support secured by Como Friends is critical to making behind-the-scenes improvements that keep every corner of the Marjorie McNeely Conservatory healthy and thriving. This year, Como Friends’ funding will also support a new lighting system for the North Garden’s gorgeous collection of economic plants, a new sound system to improve the experience for visitors, and a new design plan to renovate and repair Como’s popular Victorian Water Garden pool. Thank you!

It’s been a busy season of new arrivals at Como Zoo

Stanley, Houdini, Mutambi, Stevie….there are a lot of new names to match to new faces at Como Zoo. Here’s a sneak peek of the new animals you should be sure to meet on your next visit.

Blind at birth, Como Zoo’s newest snow leopard is using her other four senses to explore her new world

One of the most anticipated new arrivals at Como Zoo, the seven-pound female snow leopard born on May 6 is taking her time getting acquainted with her new world. Like all snow leopard cubs, spending quality time with her mother is crucial to getting a good start in life.

“With snow leopards, the father is involved in the breeding process, and then he is actively pushed out of the environment in the wild,’’ explains Como Zoo keeper Hans Jorgensen. That’s why Como visitors may notice that father Moutig is almost always outside in the snow leopards’ public habitat, while mother Alya has been behind the scenes, nursing and bonding with her newest cub. “Alya’s an excellent mother, and with this cub, she’s 100 percent invested.”

Moutig

Alya

“Baby and mom are doing great, and I don’t even know if Alya can tell that her cub has no vision,” says Jorgensen. “Six weeks is the point where snow leopard cubs start to get super active, and though she’s blind, she’s very mobile and seems to love exploring.” 

An eager eater, the young cub is also busting her way through the baby growth charts. “She’s a milk-drinking machine,” Jorgensen says proudly.

While she’s hitting all of her developmental milestones, her keepers are also being mindful about ways to make her as comfortable and curious as possible as she grows into her new home. “Milestones for her agility might be pushed back a little later as she figures out the geography of her habitat,” he says. “There might be some accommodations we’ll make for her, things we’ll need to be aware of in terms of keeping her environment very consistent.’’ 

As part of Como Friends’ Sunset Affair fundraising gala this month, the winning bidder in the event’s silent auction will have the chance to select a name for the new cub that captures her native curiosity and fighting spirit. 

“She’s getting fluffier by the day and her claws and paws are gigantic at this point,” says Jorgensen, who’s gotten accustomed to being scratched, clawed and peed on every time he scoops the new cub up for vet care and occasional weigh-ins. “It’s all in a day’s work, but it’s also a big deal to have a new snow leopard cub. Once we could see mother and baby were doing well together, there was a big sigh of relief, and now we’re just enjoying how unbelievably cute they are together.”

How to spend a summer day at Como… without spending a dime

With a full roster of daily public programs and the long-awaited return of Como’s fantastic interpretive volunteers, there are more ways than ever to connect to conservation at Como Park Zoo & Conservatory. As the crowds make a comeback, here’s how to make the most of your summer days at Como, Minnesota’s most visited cultural institution. And with free admission for all, making great memories won’t cost a thing…

By removing economic barriers to career-building experiences, Como’s new apprentice program is working to build a more diverse future workforce

For the last year, college junior Joshua Lee has been trying his hand at a variety of zookeeping jobs at Como, from caring for the zebras in the hoofstock building, to climbing in with the penguins to take a crack at cleaning the rock work. 

“That’s not easy,” Lee admits. “When the penguins are nesting, they’re very protective of their space.”

A zoology major at Minnesota State University, Mankato, Lee is curious about the career paths available to him in animal care. Getting the chance to see the inner workings at a zoo has historically required signing on as a volunteer or an unpaid intern—a traditional career path that can be a major barrier to young people who can’t afford to take time away from paid employment. But over the last year, Lee has been earning money and learning about his future options as part of Como Park Zoo & Conservatory’s new paid apprentice program through the City of St. Paul’s Right Track program.

Mayor Melvin Carter’s youth employment initiative, Right Track engages nearly 1,000 young people from cost-burdened homes throughout Saint Paul in a variety of internships. Launched in 2014 through a partnership between the City of Saint Paul, the Saint Paul Public Schools and the Saint Paul Area Chamber of Commerce, the program’s goal is to establish a pipeline of career development opportunities for Saint Paul youth. 

Como’s campus managers helped launch the program at Como in 2022, but the program has been in the works for several years, creating a new, fully paid pipeline for young people who are interested in zookeeping and animal management careers. “The program is also designed to ensure that youth don’t have to work multiple jobs to take advantage of an internship opportunity,” says Lianna Sanders, the Como project manager who oversees the Right Track apprentices. “During the school year, they work 20 hours a week, and during the summer months it’s a full-time job for these apprentices, who also take part in professional development training that’s part of the program.” 

Right Track operates out of the City of Saint Paul Department of Parks and Recreation, building on the department’s long history of providing youth development and employment opportunities for Saint Paul youth. While Right Track apprentices at Como are paid minimum wage, a partnership with Como Friends also helps to pay for the gear that apprentices need to be successful on the job, like uniforms and sturdy boots. 

“Como’s audience is incredibly diverse, and it’s important to be recruiting a workforce that reflects the surrounding community,” says Como Friends president Jackie Sticha. This summer, Como will say goodbye to Joshua who completed the program this year and Gil and Gabby will stay on and continue with their work here as Como welcomes additional Right Track apprentices for roles in both animal and plant care at Como Zoo and the Marjorie McNeely Conservatory. 

As Lee returns to college for his senior year, he says his experience at Como has given him many new options to consider. “I still don’t know what I will want to do after I graduate, but what I liked about zookeeping was that every day was a different day, and I had a chance to work with so many different animals,” he says.

To learn more about the Right Track program, visit here.

From animal transport to medical treatments, spring is a busy season at Como Zoo

Humans aren’t the only species that seem to get a spring in their step when the weather turns warm. Jill Erzar, a senior zookeeper at Como Zoo, believes animals anticipate spring just as we do. 

“It seems like animals are always a little more excited this time of year,” she says. “The ice has thawed, there are new smells in their habitats, and of course, many more visitors.” 

On your next visit to Como, you may notice some changes, as zookeepers take advantage of the spring weather to welcome new animals, say goodbye to old friends, and provide best practice veterinary care to animals. Here’s a look: